Terms & Conditions


Our full and detailed Terms and Conditions of Sale will be provided together with the quotation and/or invoice.
Please do not hesitate to contact us in case of any questions.

The average lead time is 6 to 10 weeks for smaller projects (i.e. single sideboard) and 10 to 16 weeks for larger projects (i.e. kitchen & dining set), all lead times are subject to project complexity, selected material availability, finish type and requested additional features.

We provide a detailed and accurate product description including used materials and finishes for all products in our boutique. If you would like to customize the product and change any material or choose another finish, please make an enquiry for customized order (press Contact on the top menu).

WIS provides accurate, to the nearest cm, dimensions for all products displayed in boutique. However, since all products are made by hand, some small differences may occur. It is your responsibility to ensure that the products you have ordered will fit into intended space or room as well as through the access door, hallway, staircase, ceiling, etc. We can arrange an onsite access check for you prior to placing an order (see access check). If you would like the product to be made to your specific dimensions, please make an enquiry for customized order (press Contact in the top menu).

We can perform an access check for you prior to placing an order. This service is charged at £80 + VAT for visits in Central London. Charges for visits in other areas will be quoted on an individual basis.

If you would like to place an order for customized products or make an enquiry about a project, please send us an enquiry (press here) with a detailed description of your inspiration and vision. On receipt of your enquiry we will contact you and commence work following the process detailed here: How we work (press here).

The displayed prices in our boutique are the valid prices for the products and will be applied at the time of placing an order. These prices include VAT and delivery costs unless specifically stated. If you are exempt from VAT please provide further relevant information at the time of placing an order. WIS reserves the right to change the price of the product at any time without any notification of such doing, this does not however affect the prices for any previously placed orders.

All of the free-standing furniture and interior accessories displayed in our boutique are made and fitted with additional features in our workshop before the delivery. In cases where on-site assembly is required, you will be told when your order is placed and this will be included in the quotation and/or the invoice.

Products made by the WIS bear our logo. Any requirement for unbranded products must be discussed with us prior to confirming your order.

On placing an order, you will receive an invoice from WIS with further instructions of payment (see payment section for more information). You may opt to use our subsidiary services, which include, access check, secure delivery (which we highly recommend, check here), transportation insurance, handling service, storage service and assembly on site. For these services you will receive a separate quotation if requested. Any quoted price remains valid for 4 weeks unless stated otherwise.

WIS requires a 50% deposit, from the total order amount stated on the invoice, for all orders placed prior to commencing work. The deposit should be paid within three (3) working days of receiving an invoice. The remaining amount on the invoice should be paid within 4 to 8 weeks of the date on the invoice, which will be subject to project type and specified in the invoice. Payment for the order should be made by bank transfer (BACS) or cheque. If the payment is made by check this will incur additional 10 days to commencing work due to bank clearance times. Full payment for the order should be received and cleared before the product dispatch from WIS workshop.

You should unpack and inspect your product immediately on delivery. If you believe any of the products are not in accordance with the invoice, or are damaged or defective, please give us notice in writing within three (3) days of delivery. Nothing in this clause affects your statutory rights as a consumer. We cannot accept claims for non-delivery of the order unless notified in writing within five (5) days of the agreed delivery date. And although we do not take any responsibility for the product loss or damage during delivery or non-delivery, we will do our best to take all the necessary steps in the unlikely event if such occurs (see Delivery).

WIS is proud to provide a skilled bespoke service, where all of our free-standing furniture and interior accessories are made to order in accordance with your vision. Therefore the statutory seven (7) day cancellation period under article 10 of the Consumer Protection Regulations 2000 does not apply. No cancellations will be accepted by WIS once production has begun. The deposit for any order is non-refundable, and shall be retained by WIS even in event of an early cancellation. Any changes to the original specification or order must be notified in writing and are not guaranteed. Additional changes will incur additional charges. Returns are not accepted.

We guarantee that WIS products comply with their description provided in any agreed quotations and/or invoices. All products are subject to seven (7) years structural warranty, excluding cases where products are assembled by a third-party. This warranty is also subject to correct use and care. The warranty will not apply if any defect to the product arises from: wear and tear, willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party, inappropriate use or use in non-intended purpose, any alteration / repair or modification carried out by you or by a third party, negligence of care instructions, force majeure events (including but not limited to wars, riots, terrorist attack, vandalism, etc.) and acts of nature.

Our products are handcrafted from real wood and hence we are unable to offer a laser-precise replica of the products seen in our boutique or 3D visualizations. However the products you will receive will be carefully crafted replicas. Where the texture of the wood pieces, intarsia or marquetry are involved all efforts will be made to reproduce the display product, however please note that this wood art has a natural variance and two pieces of wood are never identical, even more so when they form part of the composition. We take pride in our traditional skills and techniques for wood craftsmanship, which adds to the exceptional beauty and individuality of each of our products. If you require a higher level of uniformity or finish for your products, please discuss possible options and your requirements with us before confirming your order.

We reserve the right to stop selling, or make changes to the specification of the items shown on our website, catalogues, or other sales literature at any time.

The materials used for our furniture are of the highest quality and careful maintenance of each piece should continue to keep its appearance over many decades.

Most furniture is finished with a hard-wearing lacquer to give protection. However during the life of your furniture some settling of the timbers and veneers and some changes of colour and shade or fading may occur. This is a natural process and will vary depending on the wood type and environmental conditions.

All timbers can alter slightly when exposed to light, where some tend to darken and some may lighten. Consequently, the position of ornaments or other objects left on surfaces should be changed regularly to avoid patches becoming noticeable. This is especially important during the first year when wood is settling and adapting to the environment.

Avoid extreme changes in room humidity, and never place a piece of furniture directly next to a heat source, through wind or in direct sunlight. It is important that the environment is maintained at an ambient humidity level between 45– 65% and at a temperature between 20–25°C. Otherwise, extreme timber movement may result.

Use protective pads to prevent the furniture surface from hot and cold items, for example, cups of tea or icy cocktails. Remove any spillages of liquid from the furniture immediately. Failure to do so may leave a permanent mark on the furniture.

Do not apply any force with sharp objects on the furniture as this may leave dents and wear marks. Avoid rubbing the furniture with swift circular or angular motions as this may leave scratches in the furniture lacquer.

For best cleaning results, furniture can be revitalized by simple gentle strokes with a soft dry duster, if it is warm this will produce a better finish. To remove any stubborn marks use a slightly dampened cloth on the marked area and then finish off with a soft dry cloth. Never use polishes, solvents or abrasive cleaners as these can damage the lacquer.